Colorado Internet Keiretsu

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One of the most pressing challenges for a technical manager is trying to coordinate project/task work across company and geographic boundaries. Group Commons goes a long way in providing the communications infrastructure to help a manager drive shared and distributed work, while capturing and coordinating who is doing what and when. I have used the group commons community development environment to provide a common interface between internal and external business folks, internal and external technical resources, and various external vendors. It forces a reasonable level of discipline while greatly facilitating team level focus and development. I clearly recommend it as a way to empower a team, that is focused on results, despite physical and organizational boundaries.

-Ron Brown -- Operations Management Consultant  

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". . . it's inconvenient to share ideas via email."

--- Pat Engstrom  -- Knowledge Factor, Inc.

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"Tickets are very easy. They track time. We can see how much effort goes into a task. Very friendly. We're looking forward to getting buy-in from all our inhouse groups."

--- Trial User  -- Large Pharmaceutical Company

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"...With so many things one can do, everyone in our group being able to share their resources, time, and talent tops the list..."

-Administrator, business networking group, NY  

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We use GC to manage our software development efforts. We really appreciate the system's use of email as a communication medium; rather than having to log into the system, participants can simply submit /respond via email to the activity-based tickets. By granting access to our board members and partners, they can see the status of activities at any time without having to request such from the project manager and gives them equal opportunity to participate where they can add value.

In the future, we may want to expand our use of GC to include customer support requests. As some customer support issues end up becoming a development task, centralizing in one system makes it easy to assign the task from customer support to development while also keeping all the relevant participants involved and informed.

We also see value in the knowledge-base aspect of GC, where we can make available to customers certain content from our development discussions or past resolutions on customer support issues. Allowing us to selectively make content available would speed up the process for customers finding answers and reduces the need for us to allocate staff time on customer support.

-Ed Soehnel --  TrustShare Messaging -- Your content retriever