Colorado Internet Keiretsu

To: Discuss@list.mindcontract.com
From: Beate Hybinette
Subject: Looking to hire for IT positions

We are looking to fill 2 technical support positions, please forward this email to anyone who you
know that might be interested or know others who might be. One position with a little more
networking focus, the other with a little more Microsoft focus. 3+ years of experience would be
preferred. Certifications are helpful.

Thanks so much

Beate Hybinette
(303)987-3679x 305
bhybinette@cebic.com


Technical Support Technician

Customer Focus:

Provide customers at all times with proactive, competent technical support
on a timely basis. Ensure that you fully understand the customers priority
at all times. Treat the customers with respect in all communications and
ensure customer receives a valued follow up from you. Prioritize without
dropping any issues.

Internal Focus:

Ensure you are organized and have a clean and neat organized workspace.
Strive to be as self sufficient and timely as possible in all aspects of
your daily work day. I.e. time-sheets, knowledge of company procedures,
cross training with other employees etc.. Initiating new tools in a growing
environment is welcome by management. Please present new ideas with benefit
and cost analysis (rough drafts are just fine). Growing this business will
work best when we have procedures in place.

Core Values:

Collaborate: Work together as a team, internally and externally
Communicate: Communicate clearly, consistently, and directly - both
internally and externally
Consistently live our vision, hold to our objectives and have fun
Follow best practices
Confidentiality: Maintain impartiality, neutrality, and honesty in our
dealings with one another and our customers

Responsibilities:

• Provide support to end-users in diagnosing, resolving or escalating problems

on all computer equipment, software support and configuration.

• Work with internal support team to resolve customer issues.
• Interface with end user and IT staff regarding all IT problems.

Troubleshoot general configuration issues on PCs, printers and networks.
Track status and follow up to ensure customer satisfaction.
Monitor all Cebic Remote IntelligenceR? systems and applications in real time
to proactively identify potential issues that may arise at the earliest
onset.

*Validate all system/network alerts and initiate resolution procedures.

• RMA fulfillment to and from customers.
• Receive and respond to requests for support (i.e. password resets, firewall

change requests, etc.)

• Document all issues within the Cebic RI tracking system and ensure that

issues are being handled and escalated appropriately.

• Update technical documentation as changes are made (i.e. network diagrams,

procedures, etc.)

• Perform other duties as assigned by manager.

Experience and related knowledge:

• Microsoft (98-2003 operating systems, Exchange, SQL, MS Office)
• Exchange and some SQL.
• Knowledge of Virus software, firewalls, Broadband connectivity, VPN. VNC
• Troubleshooting computers, networks, software and backups

3+ years of system/network administration
Must have excellent customer service and communication skills
Must have strong technical abilities
Technology support and/or help desk experience in a hosting/call center
environment preferred
Experience monitoring and supporting production servers, backups, and
LAN/remote communications.
Familiarity with Unix and/or Linux based systems

Traits:

Reliable, accurate, detail oriented, timely, organized,

Excellent customer service, communication and problem solving skills
Ability to multi-task and prioritize

Patient, ability to handle all types of customers and inquiries

Individuals should communicate effectively and maintain strong interpersonal
skills.

Qualifications:

• Excellent written and verbal communication skills, including phone skills
• Knowledge of helpdesk operations
• Assoc Degree in Comp. Science, Security or Equivalent Experience

Beate Hybinette
bhybinette@cebic.com
Cebic Technologies Inc.
3225 S. Wadsworth Blvd
Suite B
Lakewood, CO 80227
www.cebic.com
(303)987-3679, x305
(888)CEBIC-CO
(888) 232-4226